Cape Town Life
Refund Policy
In short: if something went wrong with a payment (charged twice, charged by mistake, or you didn't get what you paid for), tell us within 30 days and we'll refund you. Rejected ads and apps are refunded automatically. In-game rand you've received can't be swapped back for money.
This page explains when you can get your money back for things you buy in Cape Town Life. It summarises section 7 and section 8 of our Terms of Service; if anything here differs from the terms, the terms apply. Nothing on this page limits your rights under the Consumer Protection Act, 2008, the Electronic Communications and Transactions Act, 2002 (ECTA), or the consumer law of the country you live in.
In-game rand
- In-game rand is delivered to your wallet straight away once Stripe confirms your payment, usually within seconds. Because you ask us to deliver it immediately, the 7-day cooling-off period under ECTA no longer applies once it has arrived.
- Delivered in-game rand is not refundable and can't be exchanged for money, except where the law requires a refund, or if:
- you were charged twice or charged by mistake; or
- your rand didn't arrive (if it hasn't shown up within an hour, contact us).
Billboard campaigns and App Store listings
- Not approved: if we reject your ad or app, you're refunded in full, automatically. We'll tell you why in the game.
- Changed your mind: you can cancel within 7 days of paying for a full refund, as long as your ad or listing hasn't gone live yet.
- Removed while live: no refund if we remove it because it breaks our rules or because of a justified complaint. If we remove it for any other reason, or can't show it for a significant part of the time you paid for because of a problem on our side, we refund the unused part.
- Deleting your account: paid ads and listings still waiting for review are refunded automatically; live ones end without a refund.
Chargebacks
Please contact us before disputing a payment with your bank: it's usually quicker. If a payment is reversed through your bank, we may remove the matching in-game rand, or end the ad or listing, and pause purchases on the account while it's sorted out.
How to ask for a refund
- Email [[OWNER: contact email]] with your Cape Town Life username, the date and amount of the payment, and what went wrong. The Stripe receipt, if you have it, helps.
- We'll reply within 5 business days.
- Approved refunds go back to your original payment method through Stripe, in US dollars (the amount you were charged). They usually take 5 to 10 business days to appear, depending on your bank.
Contact
[[OWNER: legal name of the person or business operating Cape Town Life]]
Email: [[OWNER: contact email]]
Post: [[OWNER: physical address]], South Africa